General rules of use
3.1. The Scooter must be used in compliance with effective legislation and, above all, safely in respect of the health and property of you and third parties.
3.2. In order to use the Scooter, you must open the Application and log in your User Account. We enter into a separate contract on the terms and conditions stipulated in this Contract every time you use the Scooter. The moment the Scooter is unlocked is the moment when the new contract is entered into.
3.3. Please note that when you use our Service, you gain, for a fee, the right of personal possession and use of the Scooter for a specified term and for its intended purpose (i.e. for riding the Scooter). The Scooter belongs to COMODULE OÜ at all times. The right to use the Scooter does not cover the right to damage, break, remove, change or dismantle the Scooter or its parts.
3.4. Allowing a third party to use the Scooter free of charge or for a fee is strictly prohibited, except in the case of group rides on the terms and conditions specified in clauses 3.21 – 3.26.
3.5. When you unlock the Scooter, you agree that you will use the Scooter according to the terms and conditions established or referred to in the Contract. Please note that breaching or ignoring the requirements may lead to liability, incl. (contractual) penalties and claims for damage against you as well as the cancellation of the Contract.
3.6. The User who has unlocked a Scooter is responsible for maintaining the condition of the Scooter during the period of use and for returning the Scooter to the parking area specified in the Application in the condition it was in at the start of the use. If a returned Scooter is damaged or needs repairs, you will be asked to compensate for the cost of repairing the Scooter pursuant to clauses 4.10 and 4.12.3.
Unlocking the scooter
3.7. In order to use the Service, you must download the Tuul mobile application from Google Play or Apple App Store, create a personal User Account and enter the details of your personal valid credit or debit card.
3.8. In order to unlock the Scooter, you can either:
– choose the Scooter in the map view of the Application;
– scan the QR code on the sticker that is on the handlebar of the Scooter; or
– manually enter the six-digit code at the bottom of the sticker.
You can use the torch function in the Application if necessary.
3.9. You can see your location and the location of the available Scooters nearby on the map view that opens in the Application. If you see a Scooter near your location that is not displayed to you in the Application, then the Scooter probably has technical issues or the remaining battery life is below 10% and the Scooter is not available for use.
3.10. When you unlock the Scooter with the Application, you agree to use the Scooter for a fee according to city Price List where Tuul is operating. For further information about our fees and payment terms see p. 4.2.
3.11. THE SERVICE AREAS, PARKING AREAS AND RESTRICTED AREAS INDICATED ON THE MAP HAVE BEEN ESTABLISHED IN COOPERATION WITH THE LOCAL GOVERNMENT AND TAKING THEM INTO ACCOUNT IS MANDATORY. Restrictions can mean that entering certain areas on the Scooter may be prohibited or moving there may be subject to other restrictions. Riding the Scooter outside the Parking Area is permitted, but you need to finish the ride in the Parking Area indicated in the Application, otherwise we have the right to demand that you pay a contractual penalty.
3.12. The approximate distance that can be covered before the Scooter must be charged again is displayed in the Application in real time. Battery information is displayed to you so you can plan your journey better and its meaning is indicative.
3.13. Before you unlock the Scooter, we advise you to consider the weather forecast for the time of your planned ride so that your riding experience will be pleasant and safe.
3.14. Every time you unlock the Scooter and start a ride, you confirm that you are familiar with:
(a) the applicable traffic regulation laws and rules;
(b) the terms and conditions, obligations and restrictions set forth in the Contract;
(c) the requirements set forth for you as the rider in clauses 3.40–3.59 of the Contract.
Booking a Scooter
3.15. Scooters can be booked. For instance, you can use booking for short-term parking if you wish to continue your ride later or to reach a suitable Scooter. Other users cannot rent booked Scooters.
3.16. Booking is a service subject to a fee and the fee is calculated per minute on the basis of the price list applicable at the time of booking the Scooter. The fee applied is displayed in the map view of the Application when choosing a suitable Scooter.
3.17. Calculation of the booking fee starts from the moment the booking is confirmed and ends either with the cancellation of the booking or the moment you unlock the Scooter.
3.18. User can pause their ride by using pause function. Other users cannot rent Scooters which are in pause mode. Pause can be used for short-term parking of up to 60min, after which pause automatically ends and Scooter will be released for others.
3.19. Pause function is subject to a fee. Fee for pause is calculated per every started minute.
3.20. Pause function can be used only after the Scooter has been unlocked, i.e. during active rental session. Minute-based fee is calculated for every started minute upon pushing the pause icon button. Pause can be ended by continuing active ride session or by ending the session.
3.21. In the case of a group ride session, the User can unlock up to five Scooters for themselves and their companions (group members). Do not unlock Scooters for strangers.
3.22. Group ride sessions can be initiated by users who are at least 18 years old. When the User initiates a group session, the User enters into a Contract with us for the use of up to five Scooters in their name and on the terms and conditions set forth in the Contract.
3.24. By unlocking Scooters for other persons for the purpose of a group ride, you assume liability for ensuring that the group members are familiar with the terms and conditions of using Tuul Scooters, agree to them and undertake to follow them.
3.25. When a group ride session is initiated, we can pre-charge your means of payment in the amount of 15 euros.
3.26. Group ride session users cannot charge the members of the group a higher fee than what is charged in accordance with the price list (hereinafter the Price List) of Tuul for the use of the Scooters, incl. extra fees, a commission fee or other payments.
3.27. You can purchase Tuul 30-day ticket. The 30-day ticket subscription is activated right after we receive payment and will last for 30 consecutive days as from this moment. You can check the exact end-time of your 30-day ticket subscription at any time in your App.
3.28. With your 30-day ticket you can have 60 minutes of rides each calendar day during your active subscription. Daily minutes count starts each day at 00:00 (EET) (unless there is ongoing session started on the previous date) and ends at 23:59. Daily minutes can be used over different riding sessions and do not have to be used on one session. Minutes counting starts from unlocking Tuul Scooter and ends with locking it again on the terms herein.
3.29. Riding session date is determined by the date you started your riding session, even if the session spans over to the following date. For example, if you start a riding session at 23:55 and it will continue to the new date, all your minutes left from the start-date, if any, will continue to count until the end of your session. Ending this session will expire any minutes you might have had left from the preceding date.
Please note that with turn-of-date sessions once the start-date minutes run out, you will be charged based on Tuul city Price List. Minutes for the new date will not start counting for sessions going on after turn-of-date.
Let’s say it is the last day of your 30-day ticket, you have 20 minutes until your ticket expires but you still have 45 minutes of daily riding minutes left. It’s OK. If you start a session before your 30-day ticket expires you can use up all your left minutes in that one last session. Ending this session will expire any minutes you might have had left.
3.30. Reservation minutes will not be counted into your daily 60 minutes ridetime and are charged separately based on Tuul price list.
3.31. Left-over minutes of previous dates cannot be brought forward. Unused riding minutes cannot be brought forward or collected. Nor can they be refunded.
3.32. You are welcome to ride Tuul more than 60 minutes per day during your 30-day ticket subscription and in that case the ride minutes from 61 onwards will be charged based on regular city minute pricing. Those extra minutes are eligible for all promotions/discounts as well.
3.33. As a consumer you have the right to withdraw from your 30-day ticket subscription within a 14-day period as from the purchase (including renewed subscription). To withdraw please send an email to firstname.lastname@example.org. Your 30-day ticket subscription will be deactivated as from the following date we received your withdrawal request. Within 3 banking days as of cancellation we will refund your subscription fee minus fee for days the subscription was active prior cancellation ( 30-day ticket price*(active days)/30).
3.34. Your 30-day ticket subscription will renew automatically. You can unsubscribe from the renewal in your Tuul App at any time prior to the end of your active subscription. If your 30-day ticket was renewed because you forgot to cancel the subscription renewal, please use the withdrawal procedure to cancel the subscription.
3.35. You can purchase Tuul 24h ticket. The 24h ticket subscription is activated right after we receive your payment and will last for 24 consecutive hours as from that moment. The 24h ticket is valid only for rental sessions after the purchase of ticket and can not be applied retroactively. You can check the end-time of your 24h ticket subscription in your App. Promotion codes and discounts do not apply to buying 24h tickets, unless expressly stated otherwise.
3.36. With your 24h ticket you can have unlimited number of up to 90-minute riding sessions during the subscription period. If you have over a 90-minute riding session during the active 24h ticket, the session ride minutes from 91 onwards will be charged based on regular city minute pricing. The good news is that those extra minutes are eligible for all promotions/discounts.
3.37. If you start a session before your 24h ticket expires you can use the minutes of that 90-minute session without extra fee. Ending this session will expire any minutes you might have had left of the 90 minutes or if the session lasts over 90-minutes then the ride minutes from 91 onwards will be charged based on regular city minute pricing.
3.38. Reservation minutes will not be counted into your 24h ticket session minutes and those will be charged as per Tuul Price List.
Combination of the 30-day ticket and the 24h ticket
3.39. Yes – this is possible! Determined Tuul riders can activate both the 30-day ticket + 24h ticket subscriptions to enjoy long rides whereas the first 90 session minutes will be accounted from your 24h ticket and following 60 minutes will be counted from your 30-day ticket’s daily minutes. This way you can enjoy long sessions for the best price.
Reservations to the 30-day ticket and 24h ticket subscriptions:
- The 30-day ticket and the 24h ticket subscriptions are for personal use only – you cannot share the tickets with other users or transfer the subscriptions to other users. Breach of these limitations will result in immediate cancellation of your subscription without refund.
- Promotion/discount codes will not apply when purchasing the 30-day ticket and the 24h ticket.
- If a 30-day ticket holder or a 24h ticket holder starts a group session then the respective ticket minutes will apply only to ticket holder, that is to one rider; sessions for other riders will be charged as per Tuul Price List.
- Reservations are not included in Tuul tickets and will be charged according to city Price List.
- Parking fee is not included in Tuul tickets and will be charged according to city Price List.
3.40. After you unlock the Scooter and before you start the ride, make sure that it is not broken and that it is complete and in a safe condition for riding:
- check the condition of the frame and the handlebar, check that the Scooter has one reflector strip on the front, two on the sides and one on the mudguard on the back;
- the wheels of the Scooter are not damaged and move freely, the outer tyres are not flat, worn or damaged;
- check that the brakes are working;
- there must be at least 10% of battery life left;
- check that the bell and the front and rear lights are working.
3.41. If the Scooter does not comply with the above requirements, please contact us immediately by calling our customer support on +372 5555 3050. You will be held liable for the defects if you start using a Scooter that does not appear to be in order after the primary inspection.
3.42. USING A SCOOTER THAT IS NOT IN ORDER OR IS TECHNICALLY DEFECTIVE MAY BE DANGEROUS TO YOUR AND OTHER PEOPLE’S LIFE AND HEALTH. PLEASE BE RESPONSIBLE AND DO NOT START USING SUCH SCOOTERS. IF A DEFECT OR FAULT BECOMES EVIDENT DURING THE RIDE, IMMEDIATELY STOP THE RIDE AND CONTACT OUR CUSTOMER SUPPORT ON +372 5555 3050.
3.43. You must comply with all of the effective legislation and this Contract when riding the Scooter.
3.44. A Scooter is a light vehicle within the meaning of the Traffic Act. The use of light vehicles is primarily permitted on bicycle paths, bicycle and footpaths, footpaths, sidewalks and cycle lanes. The requirements to riding are stipulated in the Traffic Act, the latest version of which can be found on the Riigi Teataja website (in Estonian): https://www.riigiteataja.ee/akt/115032019009?leiaKehtiv.
3.45. Only one person at a time may ride the Scooter.
3.46. The maximum carrying capacity of the rental scooters of COMODULE in the case of ordinary city rides is 120 kilos.
3.47. When riding the Scooter, use suitable clothing and footwear and protective equipment, which may be considered reasonable for the prevention of injuries when riding the Scooter (helmet, protective pads).
3.48. Using the Scooter is prohibited if you have consumed alcohol, drugs, medicines or other substances the effect of which may reduce your ability to use the Scooter safely.
3.49. You must always hold on to the handlebar with at least one hand when riding the Scooter.
3.50. The maximum permitted speed of the Scooter is 20km/h. Riding at the ordinary speed of a pedestrian is permitted when you are right next to a pedestrian. When riding the Scooter, select the speed according to the effective speed limit, your riding experience, the weather, the road and traffic conditions in such a manner that you can guarantee full control of the Scooter and ride and stop it safely.
3.51. When reaching intersections and pedestrian crossings, the vehicle speed must be reduced to the same as the pedestrian speed and road safety must be ensured. The scooter driver does not have the right of way on the pedestrian crossing or at the crossing point (unless the scooter crosses the carriageway on which the driver turns) on the pedestrian crossing. The driver of a scooter only has priority when crossing a pedestrian crossing if he crosses it by pushing the wheel on his hand.
3.52. Using a mobile phone, tablet, audio player or another device when riding the Scooter is prohibited if it may distract you and reduce your ability to use the Scooter safely.
3.53. Performing or attempting tricks or other dangerous manoeuvres with the Scooter is prohibited.
3.54. When riding the Scooter, you must treat the vehicle and the surroundings sustainably and prudently. It is prohibited to ride the Scooter outside paved roads (unless this is unavoidable for continuing the journey) or in areas where riding is prohibited, to use the Scooter for racing or tricks or in any other manner that is dangerous or disturbs other road users. The User acknowledges that Tuul as service provider cannot be held liable for accidents that may arise from the quality of the road surface.
3.55. If you discover during a ride that the Scooter does not comply with safety requirements or notice another dangerous fault or defect, you must stop riding the Scooter as soon as possible and notify about the condition of the Scooter pursuant to clauses 3.41-3.42.
Ending the ride and parking
3.56. Ending the use of the Scooter means locking the vehicle in the designated Parking Area. You will find the nearest Parking Area on the map in our Application. You must plan your ride in such a manner that you end the ride in the Parking Area, considering the remaining battery life of the Scooter. You are obliged to also leave the Scooter in the Parking Area when the battery has gone flat and you cannot ride the Scooter anymore. The fee for using the Scooter will be calculated until the Scooter is locked in a Parking Area.
3.57. Locking the Scooter outside a Parking Area may be made impossible with technical measures or lead to additional costs to the user.
3.58. The riding session is automatically terminated if the Scooter has been put in one place for more than 15 consecutive minutes, regardless of whether the Scooter is in the Parking Area or in the restricted zone. If the riding session is terminated automatically and the position of the Scooter is outside the Parking Area at that moment, the sanctions set out in clause 4.12 will apply.
3.59. The Scooter must be parked upright on the scooter stand in the Parking Area according to the signs and instructions in the Parking Area.
Tuul Scooter must be parked:
– in upward stable position,
– using Scooter´s kickstand,
– in bicycle parking areas or kick-scooter parking lots, whenever possible,
– in parallel with and at the side of light traffic road,
– in parallel with and at the side of pedestrian path,
– leaving pedestrians and other road users at least 1,5m pathway for safe passing.
It is prohibited to park Tuul Scooter in the following areas:
– car roads & highways,
– bicycle roads and lanes,
– in the immediate vicinity of crosswalks,
– enclosed gardens,
– enclosed car parks,
– multi-storey car parks,
– marked parking spaces for cars,
– narrow sidewalks,
– emergency access lanes and in the 2 m radius thereof,
– near fire water intakes where the Scooter may obstruct the access of emergency vehicles thereto,
– near loading docks and in the 2 m radius thereof,
– on the banks of water bodies, where the water is fewer than 5 metres away,
– uneven and unpaved surfaces (incl. sand).
3.60 We have the right to provide additional discounts when users end their rides in specially marked public kick-scooter parking lots. Discounted parking zones are marked in Tuul mobile application. The purpose of discounted parking is to improve parking culture of kick-scooters and promote allocated kick-scooter parking lots to our service users.
In order for the discount to apply user must make sure that vehicle´s physical location matches with its GPS-location. This can be done via Tuul mobile application´s map view.
Discount is applied automatically upon ending the ride and is indicated on invoice. Parking in the above-mentioned discounted parking zones is not limited.
3.61. If there is a technical fault in the Scooter and you leave the locked Scooter outside a Parking Area by agreement with our user support, you must leave the Scooter by the edge of a suitable sidewalk, in an upright position on the Scooter stand in such a manner that it does not obstruct the movement of pedestrians or vehicles in the road, from a door or a gate, etc.
3.62. If you are involved in an accident or crash or in the occurrence of damage or injury when using the Scooter or if the Scooter is stolen or you lose it, please inform the police about this by calling 112 and us according to clause 8.1.