Will my promotion code give a discount when I buy a Tuul ticket?
No, promotion codes and discounts do not apply when buying Tuul tickets.
Can I use my available Tuul credits to buy a Tuul ticket?
Yes, your available Tuul credits will be always firstly used to cover the Tuul ticket cost. If your Tuul credits do not cover the full amount of the Tuul ticket, then the missing amount will be charged on your active payment method.
Will my Tuul ticket apply to all rides in a group ride mode?
Yes, you can use Tuul ticket in a group ride mode to breeze along with your friends.
What is included in Tuul pass minutes?
Tuul pass includes reservation, ride, and pause minutes.
Can I end my ride session wherever I want without extra fees with a Tuul ticket?
No, if you end your ride session outside of the parking zone, then service fee will be charged. Traffic rules and local policy of commuting should be followed, even when your joy ride seems limitless. Please park your Tuul safely to the parking zone, to keep all commuters happy.
Can I combine the 24h ticket and the 30-day ticket?
Yes, this is possible! Determined Tuul riders can activate both a 24-hour ticket and a 30-day ticket to enjoy long rides. The minutes will be counted from the subscription whose expiry date is earlier. This way you can enjoy long sessions for the best price.
Can I share my Tuul ticket with others?
No, Tuul tickets are for personal use only – you cannot share the tickets with other users or transfer the tickets to other users.
What happens if I use all the minutes?
You are welcome to ride Tuul more than the max minute limits during your 30-day ticket and 24-hour subscription and in that case, the ride minutes onwards will be charged based on regular city minute pricing. Those extra minutes are eligible for all promotions/discounts as well.
What if my ride session extends over the subscription expiration time?
Riding session time is determined by the time you started your riding session, even if the session spans over the expiration time of the subscription. For example, if you start a riding session at 14:00 and it will continue over the expiration time of the subscription, all your minutes left from the subscription, if any, will continue to count until the end of your session. Ending this session will expire any minutes you might have had left from the previous subscription.
Where can I see how many free minutes I have left?
You can see how many free ride minutes you have left in the current period from the Tuul App section “Tuul ticket”. Please note that the minute counter updates after each ride session (meaning that active ride session minutes are not deducted).
When will the 24 hour timer start ticking?
The 24 hour time will start ticking from the point when we receive your payment.
How long does the 24h ticket last?
The 24h ticket subscription is activated right after we receive your payment and will last for 24 consecutive hours from that moment or when the user exceeds the max number of minutes. You can check the end-time of your 24h ticket in the Tuul App section “Tuul ticket”.
How long does the 30-day ticket last?
The 30-day ticket is activated right after we receive your payment and will last for 30 consecutive days from that moment or when the user exceeds the max number of minutes. You can check the end-time of your 30-day ticket in the Tuul App section “Tuul ticket”.
When will the 30 day count start ticking?
The 30 day count will start ticking from the point when we receive your payment.
How can I cancel my 30-day ticket automatic renewal?
You can cancel the automatic renewal of your 30-day ticket any time in the bottom of the “Tuul ticket” section in the Tuul App.